SHIPPING POLICY

HVAC WALE PRIVATE LIMITED

Effective Date: July 19, 2026

1. Introduction

HVAC WALE PRIVATE LIMITED ("HVAC Wale", "Company", "we", "our", or "us") is committed to delivering products safely and efficiently to our customers.

This Shipping Policy explains how we process, dispatch, and deliver orders placed through our website https://www.hvacwale.com or through our authorized sales channels.

By placing an order with HVAC Wale, you agree to this Shipping Policy.

2. Scope

This Policy applies to all product shipments made by HVAC Wale within India and, where applicable, to international shipments.

For enterprise, OEM, government, institutional, or project-based orders, separate contractual shipping terms shall prevail where agreed.

3. Order Processing

Orders are processed after:

Receipt of the confirmed purchase order or online order.
Verification of payment (where applicable).
Product availability confirmation.
Completion of any required documentation.

Orders are generally processed during normal business days (Monday to Friday, excluding public holidays).

Orders received on weekends or holidays will be processed on the next business day.

4. Shipping Time

Estimated delivery timelines vary depending on:

Product availability.
Stock location.
Delivery destination.
Order quantity.
Custom or made-to-order products.
Carrier schedules.
Regulatory or customs requirements for international shipments.

Estimated delivery times provided by HVAC Wale are indicative only and should not be considered guaranteed delivery dates.

5. Shipping Charges

Shipping charges, if applicable, will be communicated during quotation, order confirmation, or checkout.

Shipping costs may vary depending on:

Delivery location.
Weight and dimensions.
Type of product.
Shipping method.
Urgent delivery requirements.
Insurance requirements.

Any applicable taxes, duties, customs charges, or import fees are the responsibility of the customer unless otherwise agreed in writing.

6. Delivery Partners

HVAC Wale may use trusted third-party logistics providers, courier companies, freight forwarders, or transport agencies to deliver products.

Selection of the carrier is based on operational requirements, destination, and shipment characteristics.

7. Delivery Address

Customers are responsible for providing a complete and accurate delivery address, including:

Recipient name
Company name (if applicable)
Street address
City
State
Postal code
Country
Contact number
Email address

HVAC Wale shall not be responsible for delays or additional costs arising from incorrect or incomplete delivery information provided by the customer.

8. Delivery Attempts

If delivery cannot be completed because:

The recipient is unavailable,
The address is incorrect,
Access is restricted,
Delivery is refused, or
Required documentation is unavailable,

the shipment may be returned, held by the carrier, or rescheduled.

Any additional shipping, storage, or re-delivery charges may be borne by the customer.

9. Inspection Upon Delivery

Customers are requested to inspect shipments immediately upon delivery.

Before accepting the shipment, please verify:

Packaging condition.
Quantity received.
Visible damage.
Product identification.
Accessories and documentation.

Any visible damage, shortage, or incorrect shipment should be reported within 48 hours of delivery.

Supporting photographs and delivery documentation may be requested to facilitate investigation.

10. Risk of Loss

Risk of loss or damage to products passes to the customer upon delivery to the delivery address or upon handover to the customer's nominated carrier, unless otherwise agreed in writing.

Ownership of products remains subject to receipt of full payment where permitted under applicable law and contractual terms.

11. Delays

Delivery schedules may be affected by circumstances beyond HVAC Wale's reasonable control, including:

Severe weather conditions.
Natural disasters.
Government restrictions.
Customs clearance.
Transport disruptions.
Labour disputes.
Public holidays.
Pandemic-related restrictions.
Force majeure events.

HVAC Wale will make reasonable efforts to keep customers informed of significant delays.

12. International Shipping

For international shipments, customers may be responsible for:

Import duties.
Customs clearance.
Local taxes.
Regulatory approvals.
Documentation required by destination authorities.

Delivery timelines for international shipments may vary depending on customs procedures and local regulations.

13. Partial Shipments

Where appropriate, HVAC Wale may dispatch products in multiple shipments based on product availability or logistical considerations.

Customers will be informed where partial shipments are expected.

14. Installation Services

Delivery of products does not automatically include installation, commissioning, testing, or maintenance services unless expressly agreed in writing.

Any installation or commissioning services will be governed by the applicable service agreement or purchase order.

15. Order Tracking

Where shipment tracking is available, HVAC Wale may provide tracking details after dispatch.

Tracking availability depends on the logistics partner and shipping method used.

16. Failed Deliveries

Orders returned due to:

Incorrect address,
Refused delivery,
Failure to collect,
Unavailability of the recipient,

may be subject to additional shipping, handling, storage, or re-dispatch charges.

17. Shipping Restrictions

HVAC Wale reserves the right to decline or restrict shipments to locations where:

Delivery is prohibited by law.
Export control or sanctions apply.
Transportation is not commercially feasible.
Safety or security concerns exist.

18. Force Majeure

HVAC Wale shall not be liable for delays or failure to deliver products resulting from events beyond its reasonable control, including but not limited to acts of God, natural disasters, fire, flood, war, terrorism, civil unrest, labour disputes, government actions, pandemics, transportation failures, or supply chain disruptions.

19. Changes to This Shipping Policy

HVAC Wale may update this Shipping Policy from time to time to reflect operational, legal, or business changes.

The latest version will always be available on our website.

20. Contact Us

For shipping-related enquiries, please contact:

HVAC WALE PRIVATE LIMITED

Website:https://www.hvacwale.com

Email: support@hvacwale.com

Registered Office: 6th Floor,Bldg 11 Spectrum Tower, Chincholi Bunder Road near Mindspace Malad West Mumbai, Mumbai Suburban, Maharashtra (400064)

Last Updated: July 19, 2026